How to Become a Peak Performer on the Telephone (Part 2 of 3) by Pat Ryan
During the Call—Be Your Best In our last blog post, we brought to light three best practice techniques to employ BEFORE you make a call. This week, we will identify the top 6 things to do DURING every call that will help SET THE PROPER TONE for you become a peak performer on the telephone. So, what are the top 6 things you should always do during every call to greatly improve results? See below, determine which tips you use regularly and assess those areas where might you need a little work… 1. Voice Tone and Projection How is your telephone voice? Do you speak clearly? Do you...
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